The LGCA inspects lottery ticket retailers to make sure they are complying with all terms and conditions. Your inspector may ask in advance that certain documents and information be ready for inspection, such as bank statements, cancelled cheques or deposit books.
The LGCA also conducts undercover inspections as required to confirm that retailers are verifying that players have signed their tickets; checking lottery tickets on the terminal; returning tickets and validation slips to players; and paying the correct prize amouts to players. The LGCA will contact the lottery ticket retailer’s owner and/or manager after an undercover inspection to provide feedback.