The new Smart Choices programs have updated training material, are more interactive and accessible, and have a lower cost.
I work in the hospitality industry and my Smart Choices certification recently expired or is expiring soon. When do I need to take the course?
Upcoming deadlines to renew Smart Choices have been extended. Check your Smart Choices card to see when it expires. If your Smart Choices certification expires in 2022, it will be treated as valid until December 31, 2022. You will not receive a new card. You must complete Smart Choices before December 31, 2022 to recertify. If your Smart Choices certification …
I am having trouble with the Smart Choices website. The Smart Choices course modules are not working. Who can help me?
You can contact the service provider for help at SmartChoices@SmarterU.com.
I have unused course codes from a bulk purchase with MTEC. How do I use these codes?
If you have outstanding codes from a bulk purchase with MTEC, contact the LGCA. Submit this online form (click here), select Smart Choices in the inquiry dropdown menu and provide the details about your unused codes.
I want to buy new course codes in bulk. How can I do that?
Bulk purchases are available from the new service provider through this webpage: Bulk Purchases – Smart Choices Certification (smartchoicesmb.ca) If you have questions about making your purchase, contact the service provider’s support team at SmartChoices@SmarterU.com.
The course code that MTEC gave me does not work. How do I access the course?
Accounts created by MTEC are no longer active as Smart Choices is now hosted by a different provider. If you have an unused code or an incomplete course through MTEC, contact the LGCA to find out how to access the new course. Submit this online form (click here), select Smart Choices in the inquiry dropdown menu and provide us with …
I purchased a course code from MTEC but have not used it. What do I do now?
If you have an unused code or an incomplete course through MTEC, contact the LGCA to find out how to access the new course. Submit this online form (click here), select Smart Choices in the inquiry dropdown menu and provide us with your first and last name, email address, and if you were given a code by your employer, provide …
Are there other training options?
Licensees are also allowed to propose their own responsible service training program for approval by the LGCA. The LGCA will review any proposed third-party programs to ensure that core responsible service information is included, and the LGCA may require additions and amendments to third-party programs or may reject approval if a proposed program is insufficient. A licensee can only offer …
I own a licensed cannabis store or a licensed liquor service or retail establishment. Is it my responsibility to make sure my staff have this training?
Yes, in the hospitality industry, each licensee is responsible for making sure that all employees who serve or sell liquor, as well as managers and security personnel, have successfully completed an approved responsible service program. In the cannabis industry, each licensee is responsible for making sure that anyone involved in the sale of cannabis has successfully completed an approved responsible …
I already took the Smart Choices liquor program, but now I want to work in the cannabis industry. Do I have to take the cannabis program?
Yes, you still must complete the Smart Choices Cannabis Retail Certification. This program is different from the Smart Choices Liquor Service and Retail Certification. Anyone involved in the sale of cannabis must have the cannabis certification.
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